Question 1

What’s covered?

Accepted Answer

Simply put - everything we sell (for the most part). Please review the limitations and exceptions for excluded items or items we cannot offer the LRG on.

Question 2

How can Evmize afford to offer this?

Accepted Answer

We want to be the best and sometimes that means incurring costs to go above and beyond for customer satisfaction and loyalty. High quality products simply don't break, but in the rare event they do or wear out over time - we have you covered!

Question 3

Are there any limitations or exceptions?

Accepted Answer

Items intentionally damaged or stolen will not be covered. The LRG does not cover failure to install or improperly installed products. Additionally, the LRG will not cover any item that falls under our excluded items list. Excluded items exist, not because we don't want to cover them, but because we can't cover them - mainly because we can't get them.
 
Excluded Items - Hand crafted or limited run items (not possible to get again)
- Items that are no longer produced
- Items that we no longer sell
- Items that were sold on clearance, promotion, or for a 20% or more discount

Question 4

What if I track my car?

Accepted Answer

Awesome! We still cover our products!

Question 5

Does this apply to international customers?

Accepted Answer

Yes! However, International buyers must cover shipping and import duties / taxes.

Question 6

Should I keep proof of my eligibility?

Accepted Answer

Yes, while we do our best to keep accurate records, we ask that you retain copies of your submission to the LRG program.

Question 7

Do I need to file for each item or each order?

Accepted Answer

Yes, each item is eligible, and each item must be reviewed or posted on IG. Social media posts can be combined through multi photo posts. IE: If you bought 3 products, you could put 3 photos on a single post.

Question 8

Do I need to leave the review or IG post up?

Accepted Answer

We can't force you, but we do hope that you leave the post up. The traffic generated from the posts help us to provide the LRG program and bring in new products at incredible prices.

Question 9

Will I receive confirmation of LRG enrollment?

Accepted Answer

Yes, we will respond via email letting you know that we received and reviewed your LRG submission.

Question 10

Are pictures required to submit an LRG claim?

Accepted Answer

Yes, while we want to make the LRG process simple, we need to be able to verify that the product meets the replacement criteria. We may also need this in order to process potential warranty claims with our vendors.

Question 11

Any limits to the number of times a part can be replaced under LRG?

Accepted Answer

Parts are limited to a single replacement of any given item. We may on occasion go past this, however, we are not in the business of selling bad parts so the chance of needing a double replacement is highly unlikely. Likewise, we also stand behind every product we sell, so we will take multiple replacements on a case-by-case basis.

Question 12

Do I have to send the damaged item back?

Accepted Answer

No, return of a damaged item is not required for the LRG program. That would be a waste of both time and money. Once we accept and process the LRG claim you are free to discard or use the item as you please.

Question 13

Do you cover installation costs?

Accepted Answer

Most products on our site are consumer install friendly - meaning just about everyone can DIY install. In the event that you had a product professionally installed, we don't cover or reimburse for those costs.

Question 14

Can the LRG program be changed?

Accepted Answer

Yes, Evmize reserves the right to modify or discontinue the LRG program at any time, for any reason, and without written or verbal notice. We don't see this happening but want to cover our bases.

LIFETIME REPLACEMENT GUARANTEE

F.A.Q.